FAQ

 

What is your shipping policy?

www.AYOUNIK.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline.

Orders will be ship when the payment has been confirmed.

DOMESTIC

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INTERNATIONAL

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Lost or stolen packages

- If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.


- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.

Refuse Package
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

  • Original and return shipping costs.
  • Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.

Are all the pieces handmade?

Yes they are. Every piece has a story. They are not always completely identical, that just adds character. You can expect it to look professional, but not machine made. 

How do I order wholesale?

Please fill out the Contact Us form, specify you want to request wholesale information.

Are colors exactly like in photos?

Color may differ slightly from photos due to different monitor settings.